FAQ – Frequently Asked Questions

How can I cancel my order if I finally do not want to receive it?
When you place an order you are making a firm purchase and therefore the amount will be deducted from the card with which you have made the payment. You will therefore not be able to cancel the order once you have confirmed it.

Is it possible to change the size or color of the order received?
NOMEOLVIDES guarantees you a unique shopping experience. If once you receive the purchase you are not satisfied, you can change it in size or color within fifteen (15) calendar days from receipt.

To proceed with your change you must verify that your order meets the following conditions:
– The product must not be used.
– It must be sent in the same conditions in which it was received.
– It must be delivered to our offices within 15 days from the date you received the order.

To request a change in size or color, contact us through our contact form and indicate the number of your order and your name, as well as the reasons why you request the change.

Please send the item using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it.
You will be responsible for the cost of returning the products to us. Please note that if you decide to return the items to us without paying postage we will not accept shipping.

If you have any questions, you can contact us through our contact form.

After examining the article, we will inform you if you have the right to exchange, which will be done as soon as possible.

The exchange or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.

Once we receive the merchandise, and verify that it complies with our aforementioned sales conditions, we will proceed to send the new size or new color, using a cash on delivery service.
It is only possible to process changes of products purchased in our online store.

How can I return my order?
You must return the product to the indicated address, within 15 days of receipt. We will proceed to examine the returned product and we will make the refund in the same way in which it was paid.
In case of defect a new product will be sent free of defects without any extra charge. The total amount paid will only be returned in the event that there is no stock of the defective item.

Please return the item using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it.
You will be responsible for the cost of returning the products to us.

If you have any questions, you can contact us through our contact form.

The exchange or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.

It is only possible to process exchanges and returns of products purchased in our online store.

Can I exchange one article for another?
Yes. Contact us in our web form or email and we will help you.

What is the shipping cost?
The shipping costs in the Peninsula are free for all products on the web for orders from 40 euros. For orders of less than 40 euros, shipping costs are automatically calculated when selecting the destination and you can see them before making the purchase. The shipping cost depends on the weight of the product and the delivery location. For example, for a dress in an intra-peninsular shipment, it is 4.66 euros.

During promotional periods the shipping costs may be free, these and other promotions will be clearly indicated in our online store. Remember that if you subscribe to our newsletter, you will also enjoy these and other advantages exclusively when they are active.

How are products shipped?
Deliveries will be made from Spain through Correos. Once the order has been sent we will inform you by email.

Remember that no shipments are made to PO Boxes, so it is necessary that you give us the exact delivery address.

What is the delivery time?
Once the order leaves our warehouse, the usual delivery time in Spain is 3 working days, although we estimate 3-10 working days in the event of a possible incident. Delivery time for shipments to Europe is 5-10 days, and 10-15 for the rest of the world.

We do not make partial deliveries of the orders, in case of not having part of the order we will wait to have all of it to proceed with its shipment and we will inform you of this situation.

What guarantee do the products purchased at nomeolvidesibiza.com have?
The items offered on this website are a selection from the Nomeolvides collection and meet the same quality and guarantee requirements as those offered for sale in the Markets and stores in which we are located.

We have an after-sales service to solve any problem you have with our items or shipments, through which we offer fast and effective attention to our customers, contact us.

How can I buy from Nomeolvides?
Buy online through www.nomeolvidesibiza.com.
Buy directly at the Las Dalias Markets in Ibiza and at the Motor Market in Madrid. Fill in the contact form so that we can inform you of the points of sale that we are opening.

How is the online purchase made?
1. Choose the products you like the most and add them to the shopping cart making sure that the chosen size and color are correct, for those products with different options.

2. You will always know the number of products that you have in your bag and the total amount of these (without the transport costs or other expenses that must be added). When you finish, click on the button ‘see cart’ to review the products you have selected and make a final assessment of the amount of your order or click on ‘checkout’ to finalise your purchase.

3. At the time of purchase, fill out the form indicating the information we request (necessary to manage your order).

4. Once the process is successfully completed, you will receive an email with all the information you need, and our team will get to work to receive your purchase as soon as possible.

Note: We try to show the colors of our products as true to life as possible; however, there are many factors that can vary their appearance and that are beyond our control, such as the color calibration of your screen. If you have any questions about the color of any of our products, contact us.

Can I buy by phone call?
No, please use our online store, www.nomeolvidesibiza.com, which enables us to offer you the best possible service and attention.

How I can pay for my purchase?
You can make the payment with Paypal or with your credit card by entering your data and without having to have a Paypal account, so you can make your purchase with Nomeolvides in a secure way.

The amount of your order will be charged and deducted from your card instantly after confirmation of the purchase

Remember that your order is not confirmed until you make the payment of the purchase, and, therefore, the chosen products are not reserved.

In order to give maximum security to the purchase process, we use a ‘secure payment’ system, which guarantees direct customer communication with the entity when making the payment. In this way no one can access the data on your card.

We reserve the right to withhold or cancel an order for security reasons, if we believe that we cannot verify shipping and billing information.

Can I request models that do not appear on the web?
If you are interested in any unavailable product, please contact us through our contact form and we will inform you of its future availability or the possibility of making a pre-order or reservation.

What sizes are shown on the web?
All sizes shown are continental European. If you have any questions, check the product description.