CANCELLATION POLICY

CANCELLATION POLICY BEFORE, DURING AND AFTER SHIPMENT

You have the possibility to cancel any order before it is sent as long as you notify us in advance. Once the package has been delivered to the courier company, you cannot cancel your order. If you do not accept the package when the courier wants to deliver it to you, you will be subject to the payment of the expenses that the courier may have incurred in shipping and returning.

In the event that you want to cancel the order once it is delivered, you can exercise the right of return or withdrawal.

RETURNS & EXCHANGES

Returns will only be accepted within 14 days from delivery or receipt. To know the day of receipt, you can track the shipment status online at all times and the date of receipt, from which the 14 days begin to count.

When the client wants to return the product, they should contact us by email at hola@nomeolvidesibiza.com or through the web contact form, explaining the reason and sending a photo of the damage or the erroneous product in your case.

In some cases we reserve the right not to accept the return of the order. Specifically it will be in these three cases:

– If the return occurs outside the established period.

– If the product was made under the client’s instructions or in a personalized way.

– If the product does not return in the same state in which it was shipped. Once the email is received, we will assess whether or not the return is appropriate. If so, the procedure to follow is as follows:

1- The client must send the product with its return address and the invoice to the address of the company that we will provide in the same way that it was received. The carriage of the return will be borne by the buyer.

2- Once the product is received, we will check that the return is correct and we will contact the customer.

3- The amount of the returned product will be refunded to the buyer, by bank transfer to the account that the client designates.

4. RETURNS:

The CLIENT may request the cancellation of the purchase and will be reimbursed for another product that the customer chooses of equal or greater value than the subscriber, in the case of being of higher value, will pay the corresponding difference, in no case will the amount paid be refunded .

Deliveries are made by the Correos transport company. The CLIENT must check the status of the products that are delivered to him. You have a maximum period of 30 calendar days from delivery to return the product addressed to www.nomeolvidesibiza.com ALWAYS AND WHEN THE PRODUCT TO BE RETURNED HAS NOT BEEN USED, HANDLED OR IN CONDITIONS DIFFERENT THAN THOSE SHIPPED SINCE FORGETTING.

All returns will be handled by email always following the instructions of the customer service department. The physical address to which the order must be sent to manage the return:

C/ Nápoles 56
28514-Nuevo Baztán 
ESPAÑA

CUSTOMER SERVICE hola@nomeolvidesibiza.com

Once said period has elapsed without any claim being received from the CLIENT, the Products will be considered compliant and NOMEOLVIDES FOREVER DESIGN SL will not accept any claim based on these reasons.

NOMEOLVIDES FOREVER DESIGN SL will replace in the shortest possible time all the delivered products whose non-conformity had been duly proven by the CLIENT.

In case of return due to an error in delivery or a change request, any non-conforming product must be returned in its entirety and in its original packaging, (the box must remain intact, packed and protected and with the gift bag inside), together with this order request duly completed to NOMEOLVIDES FOREVER DESIGN SL.

The non-conforming product will be automatically exchanged for another product, subject to its availability, if it is not available within 30 days from the payment made by the CLIENT. The costs of changing a nonconforming product due to a quality failure will be borne by NOMEOLVIDES FOREVER DESIGN SL.

WE MAKE PHOTOGRAPHS OF ALL AND EACH OF THE ORDERS WE SEND TO MAKE SURE THEY ARE CORRECTLY PROCESSED AND TO BE ABLE TO RECOVER THESE IN CASE OF ANY INCIDENCE.

5. Right of withdrawal

If for any reason the CLIENT is not satisfied with his order, he has a period of 14 calendar days from the date of delivery of the product to return it to NOMEOLVIDES FOREVER DESIGN SL for its exchange. The costs of returns and resending will be borne by the CLIENT. Forwarding costs to the client; Africa € 50; Asia € 50 ; Canary Islands, Ceuta and Melilla € 15; Central America / Antilla € 35; Europe € 15 ; Europe (out E.U) € 25 ; North America € 35; Oceania € 35; Peninsula and Balearic Islands € 8; € Portugal € 8; South America € 35.
We reserve the right to cancel any order on our website www.nomeolvidesibiza.com, that does not comply with the payment conditions. This right of withdrawal will be subject to the following conditions:
(i) The product must be returned perfectly packaged,
(ii) the return of the product must be made within the established period, for which purpose the date of the delivery note will be taken as a reference.
(iii) the product must not have been used or modified
(iv) all shipping by private courier, as NOMEOLVIDES FOREVER DESIGN SL will not assume the loss of the product during the return transport, THE SOLE RESPONSIBLE WILL BE THE CUSTOMER.

IMPORTANT: Changes and returns of our OUTLET products are not accepted. The tares are shown in the photos.

FISCAL DATA:

NOMEOLVIDES FOREVER DESIGN SL
B-88105317
C/ Nápoles 56
28514- Nuevo Baztán
Spain